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Troubleshooting the Checkout

If you are here, you are probably thinking: "Help! I can't choose
'Packing & Delivery' at checkout. I can only select 'Collect from Brighton'!"

This will be due to one of two reasons. First, check that we deliver to you.

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If you have confirmed that we do deliver to your suburb, then follow these steps:

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  1. At checkout, you are likely seeing that the dropdown menu only allows collection from Brighton:
     

collect from brighton only.png

2. Click on the link that says "Victoria, Australia":

click on this link.png

3. Change the postcode to your postcode in the lightbox that pops up, and click "Update" when done:

Lightbox.png

4. “Packing & Home Delivery” should now appear on the dropdown menu, with “Collect from Brighton” at the end of the list of delivery dates:

drop down menu with delivery expanded.png

If you are still experiencing difficulties after following these instructions, or the problem is of a different nature, please contact us

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